Is your “contact us” form hurting sales?

Watch 100 people try to fill it in. Count how many get their question to you.

Scroll to find out more

This is your contact form.

Your customers came with a question. Let them ask it.

tiny.help puts a chat bubble on every page of your site. They type the question, you answer it, often while they’re still looking at the product.

Not at your desk? It arrives as an email. Reply from your inbox and the answer lands in their chat and their email. You get the question first and their details later, once they want an answer.

87%

of customers say being able to reach a human is essential.

Gartner, August 2026, 3,566 people surveyed
Start your free 14-day trial

Where the numbers come from.

42.7%

of people who start an enquiry form press Submit. The rest leave.

Zuko, 93 million form sessions
37%

walk away when the phone number is compulsory. It’s the field that hurts most.

WPForms survey, 2021. HubSpot found the same across 40,000 landing pages.
2×

the enquiries when a Chicago web firm cut its form from 11 fields to 4.

Imaginary Landscape, 2008
+34%

more sign-ups when Marketo took its form from nine fields to five.

MarketingExperiments, 2011
$12m

a year more for Expedia after it deleted one optional box, “Company”, from its booking form.

UX Movement
23

small-business contact forms we read. Half wanted a phone number, four in ten had a captcha, two had nowhere to type a question.

Our count, September 2026

About the walk-through. It starts from Zuko’s 42.7% for a typical form, then takes a bigger bite at the phone number and the captcha, where the studies above say people leave. Nine fields and an error on Submit leaves 31 of 100. Your form will be different; the shape usually isn’t.

Install tiny.help.

One line of code. Keep your contact page if you like; the bubble catches everyone who would never have filled it in.

Fourteen days free, then $29 a month. Cancel in one click. No sales call, ever.