tiny.help
A real person, in real time
Talk to us
We build a live chat tool, so it would be strange to hide behind a form. There isn’t one. Pick whichever of these suits you — they all reach the same two people.
Chat with us right here
The fastest way, and you get to try the product while you’re at it. If we’re at the desk you’ll get a reply in minutes. If we’re not, leave your email and the conversation carries on there — your reply lands in your inbox and threads straight back.
Prefer your own inbox? hey@tiny.help. It arrives in the same desk as the chat, so it gets the same attention — usually the same day, and always within two business days.
Post
GoodSign Limited
2 Stuart Street, Ponsonby
Auckland 1011, New Zealand
A few specific things
You chatted with a business and want to reach them
If a chat widget on someone else’s website brought you here, we are the company that makes the widget — we are not the business you were talking to, and we cannot see their conversations. Reply to their email, or go back to their website and open the chat there. If you are stuck, write to us anyway and we will point you the right way.
Privacy requests
To see, correct or delete personal information we hold, email hey@tiny.help. We reply within 20 working days, and usually much sooner. Our Privacy Policy sets out the detail.
Security
If you have found a vulnerability, please tell us at hey@tiny.help before disclosing it publicly. We will confirm we have received it, keep you posted, and credit you if you would like us to.
Billing
Invoices, plan changes and cancellations all live in your desk under Settings → Billing, which opens the Stripe portal. If something looks wrong there, tell us and we will sort it.
We are a small team in Auckland, New Zealand — UTC+12, which is a long way ahead of most places. If you write to us overnight, it is probably tomorrow morning here, and you will hear back then.