tiny.help
tiny.help · For Shopify stores
Live chat for your Shopify store, answered while you sleep
Someone is on a product page at eleven at night, wondering whether it fits, how long it takes to reach them, and what happens if it doesn’t suit. tinyhelp answers from your own product, shipping and returns pages, and leaves orders and refunds to you.
14 days free, then from $9 a month. No Shopify app: one line in your theme.
The questions that stop a sale
They are rarely hard. They are just asked when nobody is there, by someone who won’t fill in a contact form and wait.
“Will it fit?”
Sizing, materials, what it works with, whether the blue is really that blue. The answer is usually on the product page. They just didn’t find it.
“Do you ship to me?”
Where you send to, what it costs and how long it takes. Your shipping page says so, and the assistant reads your shipping page.
“What if it’s wrong?”
Swaps and returns, in the words of your own policy. Anything that turns into an actual refund goes to you, as it should.
tinyhelp crawls your store the way a search engine does: your sitemap, respecting robots.txt, up to 300 pages a store. Big catalogue? Skip the paths that don’t matter and keep shipping, returns, sizing and care. Your own Claude or ChatGPT can write extra guides too, and you read every one before it goes up.
It answers from your store, and nothing else
No general knowledge about products like yours, no invented stock level, no invented price. Every answer links to the page it came from, so the customer can check it for themselves.
If the answer isn’t in your pages, it says so and hands over to you, and asks once for an email address so you can follow up after they’ve gone.
Off until you switch it on
Run plain live chat first if you like. Turn the assistant on when you’ve seen what it would say.
It stops when you start typing
Pick up a thread and it stands down, mid-conversation. You never argue with your own bot in front of a customer.
Included, not metered
It is part of the $9. No fee per answer, however busy the sale gets.
The money questions come to you
The assistant cannot see your Shopify admin. It has no idea where order #1042 is, and it isn’t meant to. A support bot that guesses at a parcel or a refund is worse than no bot at all.
So those skip it entirely and reach a person, with a push to your phone. If the customer has closed the tab by the time you reply, your answer reaches them by email, and whatever they write back lands in the same conversation.
- Refunds and cancellationsAny question that mentions one goes straight to you, before the assistant is asked anything.
- Discount and promo codesSame. No bot hands out a code you didn’t mean to give.
- No promises on your behalfIts replies are checked on the way out: a promised refund, credit or delivery date is stopped and handed to you instead.
No app to install. One line in your theme.
Nothing added to your Shopify admin, no permissions granted over your store data. About two minutes.
Open your theme code
In Shopify: Online Store, Themes, the ··· menu beside your live theme, then Edit code.
Paste one line
Open layout/theme.liquid and paste your tag just above </body>. Save.
The bubble appears
On every storefront page. Messages push to your phone, and the whole desk installs on it in two taps.
<script src="https://tiny.help/w.js" data-key="wk_your_site_key" async></script>Optional: put this just above it and a signed-in customer arrives with their name and email already filled in, and their order count beside the conversation.
{% if customer %}
<script>
window.tinyhelp = {
name: {{ customer.name | json }},
email: {{ customer.email | json }},
meta: { orders: {{ customer.orders_count }} }
};
</script>
{% endif %}See who is sitting on the cart
The Live page lists everyone browsing your store right now, not just the ones who type: the page they’re on, their city, and how long they’ve been there. Someone who has been on the cart for ten minutes is a question waiting to happen. Off until you switch it on.
Run it from your phone
The whole desk, not a cut-down version, installed to your home screen in two taps on iPhone or Android. Push when a message arrives, silence when nothing needs you. Answer from the packing bench.
One store, one person, $9 a month
Every plan has every feature, the assistant included. They differ only in how many stores and people they cover.
1 store, 1 person
You, running one shop.
3 stores, 3 people
A couple of you, or a few shops.
6 stores, unlimited people
A team on the inbox.
- Card up front, nothing charged until day 15
- Forgot to cancel? Full refund within 30 days
- Your conversations never train an AI model
Questions.
Is there a Shopify app?
No, and there doesn’t need to be. tinyhelp is one script tag in your theme’s theme.liquid, just before </body>. Nothing is installed in your Shopify admin and nothing is granted access to your orders or customers. If you switch themes later, paste the line into the new one.
Does the chat show on the checkout page?
Your storefront, yes: home, collections, product pages and the cart. Shopify’s own checkout doesn’t run your theme’s code, so the bubble stops at the cart. Most of the questions that lose a sale are asked before then anyway.
Can the assistant look up an order or issue a refund?
No. It has no access to your Shopify admin, and it only answers from your own pages and approved guides. Anything mentioning a refund, a cancellation, a discount code or a chargeback comes straight to you, and it never promises a refund, a credit or a date.
Will it slow my store down?
The script tag is async, so your pages don’t wait for it to load. It is a single file, and the chat panel sits quietly in the corner until someone uses it.
Someone is looking at your store right now
They have one question before they buy. In two minutes you could be the shop that answers it.
From $9 a month, every plan is everything. Cancel in one click.