tiny.help
One bill. No meter.
Intercom charges per seat, then charges again every time its AI resolves something. tiny.help is $29 a month for three sites and three people, every feature included - and the AI that drafts your replies runs on the Claude or ChatGPT plan you already pay for, so there is nothing to meter.
Live in two minutes. Cancel in one click. We'll also tell you when to stay put.
Intercom bills you twice
Seats, then outcomes. Two teams the same size can get wildly different invoices, which is what makes it so hard to budget for.
Per seat, per month
Essential, billed annually - $39 month to month. A second team inbox, workflows or round-robin routing means Advanced at $85 a seat. SLAs, SSO and separate branding per site mean Expert at $132.
intercom.com/pricingPer Fin resolution
Charged when a customer confirms they're sorted, or simply doesn't ask again. Minimum 50 outcomes a month - so $49.50 is the floor the day you switch Fin on. Lead qualification is $9.99.
intercom.com/pricingEverything, all in
Three sites, three people, every feature. No per-seat step, no AI charge, no add-on for the thing you actually needed. The next plan up includes your whole team.
tiny.help/pricingNow scale it up
Four real shapes, priced both ways. Intercom on its cheapest tier, billed annually, with the AI actually turned on. Watch what happens to each bill as the sites and the people arrive.
| Them Intercom | Per month |
|---|---|
| Essential × 3 seats$29 a seat billed annually. Month to month it's $39, so $117. | $87 |
| Copilot × 3 agentsThe AI that drafts for your team. $29 a seat annually, $35 monthly. Not included on any tier. | $87 |
| Fin, at the monthly minimum50 outcomes × $0.99. A busy month of 500 resolutions is $495. | $49.50 |
| Intercom, before a fourth person exists | $223.50 |
| Us tiny.help FreelancerThree sites and three people, every feature. Your own Claude or ChatGPT plan does the drafting. | $29 |
| Them Intercom | Per month |
|---|---|
| Essential × 3 seatsAll three sites run one Messenger, so every visitor sees the same company name and styling. | $87 |
| Copilot × 3 agents | $87 |
| Fin, at the monthly minimum | $49.50 |
| Intercom, three sites answering as one brand | $223.50 |
| Or: Expert × 3 seats, + Copilot + FinBranding each site separately means multibrand Messenger, which is the Expert tier at $132 a seat. The step is $87 → $396 the moment site two needs its own face. | $532.50 |
| Us tiny.help FreelancerThree sites included, each with its own name, colour and widget face. One inbox behind all of them. | $29 |
| Them Intercom | Per month |
|---|---|
| Essential × 10 seats$29 a seat. Six sites, one shared Messenger identity between them. | $290 |
| Copilot × 10 agents$29 an agent. Every person who wants a drafted reply pays for one. | $290 |
| Fin, at the monthly minimum | $49.50 |
| Intercom, six sites answering as one brand | $629.50 |
| Or: Expert × 10 seats, + Copilot + FinSix separately branded sites needs multibrand Messenger, so Expert at $132 a seat - $1,320 in seats alone. | $1,659.50 |
| Us tiny.help StudioSix sites - and this is the plan where you stop counting people. Ten of them, or fifty. Same $79. | $79 |
| Them Intercom | Per month |
|---|---|
| Essential × 25 seatsOne person per client site. Twenty-five people sharing one team inbox with no routing isn't realistic - a second inbox or round-robin is Advanced at $85 a seat, which would be $2,125 in seats on its own. We've left the cheap tier in the total. | $725 |
| Copilot × 25 agents$29 each, every month, whether they draft one reply or a hundred. | $725 |
| Fin, at the monthly minimumAcross 25 sites you'll be nowhere near the 50-outcome floor. This is the optimistic line by a distance. | $49.50 |
| Intercom, 25 sites answering as one brand | $1,499.50 |
| Or: Expert × 25 seats, + Copilot + FinAn agency's clients each want their own name on the bubble. That's multibrand, so Expert at $132 a seat - $3,300 before the AI. | $4,074.50 |
| Us tiny.help AgencyTwenty-five sites, twenty-five people, each client branded as themselves. More than 25 sites? Email John. | $199 |
Both of Intercom's meters run at once. Ten people is ten seats and ten Copilots. Twenty-five client sites that each want their own name on the bubble is the Expert tier on every one of those seats. Ours has a single meter - sites - and from Studio upward the people simply stop being counted.
Intercom figures from intercom.com/pricing, fetched 31 August 2026, at their annual per-seat rates - the cheapest way to buy it. Fin is optional, but a comparison that leaves it out is comparing a help desk to an AI platform. We may have got some of this wrong.
Line by line
Not a scorecard. Two products with genuinely different shapes - the ticks tell you which shape you need.
| tiny.help | Intercom | |
|---|---|---|
| Price for 3 people | $29/mo, everything | $87/mo seats, + Copilot, + Fin |
| Charge per AI reply | None - your own AI plan | $0.99 per outcome, 50/mo minimum |
| Multiple websites | 3 on the entry plan, 25 on Agency - one inbox | Multibrand Messenger is Expert, $132/seat |
| Live chat widget | Yes - one script tag, 10 KB gzipped | Yes - the Messenger |
| Shared inbox | Yes | Yes - extra team inboxes need Advanced |
| Email in and out | Yes - reply from your own inbox, it lands in their chat | Yes |
| Private notes, @mentions | Yes | Yes |
| Saved replies | Yes | Yes - macros |
| Assign to a teammate | Yes - @name them in a note; it pins to the top of their inbox | Yes - plus round-robin and rules on Advanced |
| Visitor context | Pages viewed, browser, OS, city, plus any fields you pass | Full customer profiles, events, segments |
| See who’s on your site right now | Yes - a live list: page, city, time on site, browsing or in the chat | Yes - a green dot in the contacts list |
| See them typing before they send | Yes | Yes |
| Phone app | Installs to your home screen in two taps, with push | Native iOS and Android apps |
| AI drafts in your voice | Yes - your Claude or ChatGPT account, included | Copilot, $29–35 per agent per month |
| Answer from your terminal or phone AI | Yes - an MCP server built for it | An MCP server exists; the desk is the product |
| AI answering customers unattended | Yes - off until you switch it on, and only from pages you approved | Fin - the best in the business at it |
| Help centre / knowledge base | Not a public one - an index that feeds the assistant, written by your own agent, with no site for customers to browse | Yes - Help Center and Knowledge Hub |
| Workflow builder, routing, SLAs | No | Yes - Advanced and Expert tiers |
| Reporting dashboards | No | Yes |
| WhatsApp, SMS, Instagram, phone | No | Yes, with per-message usage charges |
| Product tours, checklists, surveys | No | Yes - Proactive Support Plus, $99/mo |
| SSO, HIPAA | No | Yes - Expert, $132/seat |
| Free trial | 14 days, card up front, cancel in one click | 14 days, no card |
Intercom capabilities and tiers as published on intercom.com, 31 August 2026.
We may well have got some of this wrong
Every Intercom figure and feature on this page was read off their own website on 31 August 2026 and checked twice. But their pricing has several tiers, add-ons and usage charges, some of it only appears once you're inside an account, and it changes. This is our best effort, not gospel - and we're hardly a neutral party.
Treat it as a guide, not a quote. Price your own case against intercom.com/pricing before you decide anything. If something here is out of date or simply wrong, tell us - we'll correct it the same day and say what changed. This page is reviewed quarterly.
When you should stay on Intercom
A comparison page that can't name what the other product does better isn't a comparison, it's an advert.
Intercom is a genuinely excellent product, and there are teams for whom leaving it would be a mistake. Stay if:
- Your volume is past what people can read. Ours answers unattended too, but Fin resolves a far larger share of it, in dozens of languages, and it has had years of tuning we haven't. Ours sticks to how-to, setup, pricing and product questions and hands you the rest. If deflection rate is the number your business runs on, that is the whole ballgame and $0.99 an outcome is cheap.
- You run a public help centre. Articles your customers browse and search on your own domain. We index that sort of material and answer from it, but we have nowhere to publish it, so if your help centre is doing real work as a destination you'd be dismantling it.
- Support is a department. Routing rules, round-robin assignment, SLAs, ticket taxonomies, per-agent dashboards a manager reads on Monday. That's what those tiers are for. We can hand a conversation to a named person and pin it to their inbox, but that is a tap on the shoulder, not a rule engine - nothing gets routed away from anyone else.
- Customers reach you on WhatsApp, SMS or the phone. We do the web widget and email. That's it.
- You need SSO, SAML or HIPAA - or a procurement team that needs to see them on a page.
- Onboarding is the job. Product tours, checklists, in-app banners, surveys. Different product category, honestly.
The short version: if you have a support team, buy Intercom. If you are the support team (a founder, a couple of developers, an agency looking after a dozen client sites), you're paying for an organisation you don't have.
What moving actually looks like
No migration project. Run both for a fortnight and let the old threads die of natural causes.
Swap the script tag
Take Intercom's snippet out, put ours in, just before </body>. Every site you own, on the one key each. Webflow, WordPress, Shopify, Rails, a file you edit by hand.
Point your support address here
Forward support@ at your desk address and email starts landing in the same inbox as the chat. Replies you send from your own inbox thread straight back into the visitor's chat window.
Teach it your voice, once
Paste a page of tone notes - how you open, how you say no, what you'd never write. Connect Claude, and every draft from then on sounds like you rather than like a help desk.
What doesn't come across: your Intercom conversation history and your help centre articles. Intercom will export your data on request if you want the archive; leave the workspace logged in and read-only until the last open thread is closed. We'd rather say that up front than have you find out in week two.
Who actually switches
This is for you if…
- You're one to five people and the Intercom invoice has stopped making sense.
- You look after several sites, your own products or a client roster, and want one inbox for all of them.
- You already pay for Claude or ChatGPT and resent being sold AI a second time by the resolution.
- You'd rather approve a good draft in twenty seconds than supervise a bot.
- Nobody on the team wants to sit in a chat window all day.
It isn't for you if…
- Your volume genuinely needs an AI answering unattended overnight.
- You have support managers, shift rosters and an SLA you report on.
- Your help centre is load-bearing.
- Customers reach you on WhatsApp or the phone.
- Procurement needs SSO and a signed BAA.
Questions.
Is tiny.help cheaper than Intercom?
For a small team, substantially. Three Intercom Essential seats are $87 a month billed annually, before Copilot at $29 a seat and before Fin, which is $0.99 per resolved outcome with a 50-outcome monthly minimum. tiny.help is $29 a month total for three sites and three people with every feature included, and the drafting runs on your own Claude or ChatGPT plan - so there's no AI line on the bill at all. The full pricing is here.
What if I run more than one website?
That's where the two shapes really part company. Several sites can share one Intercom workspace, but they all answer as one brand - same name, same styling, one Messenger. Giving each site its own face means multibrand Messenger, which is the Expert tier at $132 a seat: three seats step from $87 to $396. tiny.help includes three separately branded sites on the $29 plan, six on Studio and 25 on Agency, all behind one inbox. Check our figures against theirs before you decide, though.
Can I import my Intercom conversation history?
Not automatically, no. In practice most teams run both for a fortnight: point the widget at tiny.help, leave Intercom logged in and read-only for anything still open, and let the old threads age out. Intercom can export your data on request if you want a proper archive.
What does Intercom do that tiny.help doesn't?
Quite a lot, and it matters. Fin resolves far more, in far more languages. There's a Help Center and Knowledge Hub, workflow builders, round-robin routing and SLAs, WhatsApp, SMS, Instagram and phone, product tours and checklists and surveys, reporting dashboards, SSO and HIPAA. tiny.help has none of those. It's a live chat widget, a shared inbox, email both ways, and an assistant that answers from the knowledge base your own agent wrote. The honest version is up there.
Does tiny.help have an AI agent that answers customers automatically?
Yes, and it's off until you switch it on. Your own coding agent writes the knowledge base from your code or your existing docs, you read every word before it goes up, and the assistant answers from that and the pages it crawled and from nothing else. Every answer links to the page behind it. It never touches billing, cancellations, refunds, legal or security, and it stops the moment one of your people starts typing. Included on every plan, never billed by the resolution. Fin is the bigger machine, at $0.99 an outcome, fed by a help centre we don't have. Here's how ours works.
Do I have to pay for Claude as well, then?
No. The assistant that answers your customers runs on our account, not yours, and it's included. A Claude or ChatGPT plan is only worth having for the setup, where your agent reads your code and writes the guides, and afterwards for pulling a thread into your terminal to chase a bug. Neither is required, and there's nothing extra to buy either way.
How long does switching take?
The install is one script tag before the closing </body> tag - about two minutes. Add your teammates, paste your tone notes, point your support address at the desk. Most of the fortnight is just waiting for the last Intercom threads to close.
What if we outgrow it?
Then go back, honestly - your data is exportable and your Intercom workspace is still there. We'd rather you spent two months at $29 and learned something than signed an annual contract you resent. If it's a size problem rather than a capability problem, Studio at $79 includes everyone and Agency at $199 covers 25 sites.
Two minutes, and one invoice.
Paste the script tag, invite your team, connect the AI you already pay for. If it isn't better in a fortnight, cancel in one click.
$29 a month, every plan is everything. We'll tell you if you're better off staying.