tiny.help
$315 a month for three people.
And your second website isn't included at any price you can see on their site. Ours is $29, for three sites.
That list is long, and we wrote it ourselves. Read it before you move.
Three separate charges
Seats, then the AI that helps your team, then the AI that answers without them. Each one is priced per person or per outcome.
Per agent, per month
Suite Team, billed annually — the cheapest tier with a chat widget at all. Support Team is $19 but has no messaging. Suite Professional is $115.
zendesk.com/pricingPer agent, for Copilot
The assistant that drafts and suggests for your own people. An add-on at every tier below Enterprise — it very nearly doubles the price of a seat.
zendesk.com/pricingEverything, all in
Three sites, three people, every feature, each site branded as itself. Drafting runs on the Claude or ChatGPT plan you already pay for, so there's no AI line at all.
tiny.help/pricingAnd a third meter on top: AI agents that resolve a ticket without a human cost $1.50 each on a committed pack, $2.00 pay as you go, past a small monthly allowance. Unlike Fin at Intercom there's no minimum — a quiet month genuinely costs nothing.
Your second website is a tier upgrade
This is the one that catches people out. Every Zendesk account starts with a single brand — one name, one look, one help centre. More than that is a plan decision, not a setting.
Run the widget on as many sites as you like — every visitor sees the same company, and there's one help centre between them.
Five brands, five help centres. For three people that's a step from $165 to $345 a month, before Copilot.
Past five sites there is no published price at all. An agency with six client sites cannot find out what Zendesk costs without booking a call.
What it actually comes to
Zendesk at its cheapest usable tier, billed annually, with Copilot on so your team gets the same drafting help ours does. Change the shape and watch where the wall is.
| Them Zendesk | Per month |
|---|---|
| Suite Team × 3 agents$55 an agent billed annually. The cheaper Support Team at $19 has no messaging or live chat, so it can't do this job. | $165 |
| Copilot × 3 agents$50 an agent. The drafting assistant — an add-on, not included below Enterprise. | $150 |
| AI agent resolutions$1.50 committed, $2.00 pay as you go, past roughly 5–10 per agent a month. No minimum, so it's $0 in a quiet month — left out of the total. | on top |
| Zendesk, one brand, before any AI resolutions | $315 |
| Us tiny.help FreelancerThree sites and three people, every feature. Your own Claude or ChatGPT plan does the drafting. | $29 |
| Them Zendesk | Per month |
|---|---|
| Suite Team × 3 agentsAll three sites share the single brand, so every visitor sees the same company name and help centre. | $165 |
| Copilot × 3 agents | $150 |
| Zendesk, three sites answering as one brand | $315 |
| Or: Suite Professional × 3, + CopilotBranding each site as itself needs multibrand, which starts at Professional — $115 an agent, so $345 in seats alone. | $495 |
| Us tiny.help FreelancerThree sites included, each with its own name, colour and widget face. One inbox behind all of them. | $29 |
| Them Zendesk | Per month |
|---|---|
| Suite Team × 10 agentsSix sites, one shared brand and one help centre between them. | $550 |
| Copilot × 10 agents$50 each, every month. | $500 |
| Zendesk, six sites answering as one brand | $1,050 |
| Or: six separately branded sitesProfessional stops at five brands. The sixth needs Suite Enterprise, which has no published price — you book a call to find out. Professional's ten seats would already be $1,150 before Copilot. | Ask sales |
| Us tiny.help StudioSix sites — and this is the plan where you stop counting people. Ten of them, or fifty. Same $79. | $79 |
| Them Zendesk | Per month |
|---|---|
| Suite Team × 25 agentsOne person per client site, all twenty-five answering under one brand. | $1,375 |
| Copilot × 25 agents | $1,250 |
| Zendesk, 25 sites answering as one brand | $2,625 |
| Or: 25 clients each branded as themselvesSuite Enterprise territory — it's the only tier that goes past five brands. No published price, no self-serve signup, and a procurement cycle before you can install a widget for a client. | Ask sales |
| Us tiny.help AgencyTwenty-five sites, twenty-five people, each client branded as themselves. More than 25 sites? Email John. | $199 |
The wall isn't the price, it's the tier. Zendesk's cheapest usable plan already costs eleven times ours, and the thing a small studio actually needs — a handful of sites that look like themselves — is the one thing you cannot buy without a sales call.
Zendesk figures from zendesk.com/pricing and their multibrand documentation, fetched 31 August 2026, at annual per-agent rates — the cheapest way to buy it. We may have got some of this wrong.
Line by line
This is not a close-run thing. Zendesk does far more than we do — the question is whether you need it.
| tiny.help | Zendesk | |
|---|---|---|
| Price for 3 people | $29/mo, everything | $315/mo — $165 seats + $150 Copilot |
| Three branded websites | Included on the $29 plan | Suite Professional, $345/mo in seats |
| Six or more branded sites | Yes — Studio $79, Agency $199 | Suite Enterprise — no published price |
| Charge per AI reply | None — your own AI plan | $1.50–2.00 per resolution, past an allowance |
| Sign up without talking to anyone | Yes | Yes below six brands |
| Live chat widget | Yes — one script tag, 4.5 KB | Yes — Suite tiers only |
| Shared inbox | Yes | Yes — full ticketing |
| Email in and out | Yes — reply from your own inbox, it lands in their chat | Yes |
| Private notes, @mentions | Yes | Yes — plus side conversations |
| Saved replies | Yes | Yes — macros, triggers, automations |
| See them typing before they send | Yes | Yes |
| AI drafts in your voice | Yes — your own Claude or ChatGPT, included | Copilot, $50 per agent per month |
| Answer from your terminal or phone AI | Yes — an MCP server built for it | API and apps; the agent workspace is the product |
| AI answering customers unattended | No — by design, a human approves every send | Yes — AI agents on every channel |
| Help centre / knowledge base | No | Yes — Guide, themed, one per brand |
| Skills-based routing, SLAs, IVR | No | Yes — Professional and up |
| Reporting and analytics | No | Yes — Explore, plus live monitoring |
| Quality assurance scoring | No | Yes — add-on bundle, $50/agent |
| Workforce management | No | Yes — forecasting and scheduling |
| Voice, WhatsApp, SMS, social | No | Yes — full contact centre, $83/agent |
| Apps and integrations | No marketplace | 1,800+ in the marketplace |
| Public API, webhooks, sandbox | No | Yes — extensive |
| SSO, custom roles, compliance | No | Yes — Enterprise |
| Free trial | 14 days, card up front, cancel in one click | 14 days, no card |
Zendesk capabilities and tiers as published on zendesk.com, 31 August 2026.
We may well have got some of this wrong
Every Zendesk figure and feature here was read off their own website and help documentation on 31 August 2026. Zendesk is a large product with several plans, three add-on bundles, usage-based AI pricing and an Enterprise tier that isn't publicly priced at all — some of this required a judgement about which tier honestly does a given job. This is our best effort, not gospel, and we're plainly not a neutral party.
Treat it as a guide, not a quote. Price your own case against zendesk.com/pricing before you decide anything. If something here is out of date or simply wrong, tell us — we'll correct it the same day and say what changed. This page is reviewed quarterly.
When you should buy Zendesk
Longer than we'd like, and we're not going to pretend otherwise. Zendesk is the most capable product in this market.
Zendesk earns its price for the companies it's built for. Stay, or go there, if any of this is you:
- Support is a department with a manager. Shift rosters, forecasting, quality scoring, SLAs a director reports on, dashboards someone reads every Monday. Zendesk has all of it and we have none of it. That's not a gap we're closing — it's a different product.
- You need an AI answering unattended. Their AI agents resolve tickets across every channel with no human involved. Every reply on tiny.help waits for a person to press send. If your volume is past what humans can read, we simply cannot help.
- A help centre is load-bearing. Guide gives you a themed, searchable knowledge base per brand, and it feeds the AI. We don't have one at all.
- Customers phone you. Voice, IVR, call routing, a real contact centre. Also WhatsApp, SMS and social. We do the web widget and email, and that's the whole list.
- You live in other systems. 1,800 apps, a deep API, sandboxes, custom app development. If your support desk has to know what Salesforce and NetSuite think, that's Zendesk.
- Procurement is involved. SSO, custom agent roles, approval workflows, AI governance, the compliance paperwork. A security questionnaire will end a tiny.help conversation quickly.
The honest summary: Zendesk isn't overpriced for what it is. It's priced for a support organisation. If you don't have one — if support is you, or you and two others, between other jobs — you're buying a control tower for a bike shed, and paying $50 a head extra so the AI will help you write the reply.
What moving actually looks like
No migration project. Run both for a fortnight and let the old tickets close on their own.
Swap the widget
Take the Zendesk Web Widget out, put our script tag in, just before </body>. Each of your sites gets its own key, its own name and its own colour.
Point your support address here
Forward support@ at your desk address and email lands in the same inbox as the chat. Replies you send from your own inbox thread back into the visitor's chat window.
Teach it your voice, once
Paste a page of tone notes, connect Claude, and every draft sounds like you. It's the part of Copilot you were paying $50 a head for, running on a plan you already have.
What doesn't come across: your ticket history, your Guide articles, your macros and triggers, and any app integrations. Zendesk has a proper API and will export your data, so the archive is genuinely yours — keep the workspace read-only until the last open ticket closes. If you have years of Guide content doing real work, that alone is a reason to stay.
Who actually switches
This is for you if…
- You inherited Zendesk, use the inbox and nothing else, and dread the renewal.
- You're one to five people and nobody's job title contains the word "support".
- You look after several sites and hit the one-brand ceiling on your second.
- You already pay for Claude or ChatGPT and resent paying $50 a head for Copilot on top.
- The last time you opened Explore was to find out how to turn it off.
It isn't for you if…
- You have support managers, rosters and an SLA you report on.
- Your volume needs an AI resolving tickets unattended overnight.
- Your Guide help centre is doing real work.
- Customers reach you by phone, WhatsApp or social.
- Your desk has to talk to Salesforce, Jira and six other systems.
- Procurement needs SSO, custom roles and a signed BAA.
Questions.
How much cheaper is tiny.help than Zendesk?
Three Suite Team seats are $165 a month billed annually, and Copilot — the AI that drafts for your agents — is another $50 a seat, so $315 before a single AI resolution. tiny.help is $29 a month for three sites and three people with every feature included, and the drafting runs on your own Claude or ChatGPT plan. The full pricing is here.
Can I run several websites on Zendesk?
Every Zendesk account starts with one brand — one name, one look, one help centre — however many sites you install the widget on. Suite Professional at $115 a seat raises that to five brands and five help centres. More than five requires Suite Enterprise, which isn't publicly priced and needs a sales call. tiny.help includes three separately branded sites on the $29 plan, six on Studio and 25 on Agency.
What does Zendesk do that tiny.help doesn't?
A great deal. Autonomous AI agents on every channel, a full help centre, skills-based routing, SLAs, voice and IVR, WhatsApp and SMS and social, quality assurance scoring, workforce management, the Explore analytics suite, an 1,800-app marketplace, a full API with sandboxes, custom agent roles, approval workflows, SSO and enterprise compliance. We have none of it. The honest version is up there.
Isn't Zendesk's AI cheaper than Intercom's, then?
On the meter, sometimes — Zendesk charges $1.50–2.00 a resolution but has no monthly minimum, where Intercom's Fin has a 50-outcome floor, so a quiet month at Zendesk genuinely costs nothing. The difference is that Zendesk charges $50 a head for Copilot where Intercom charges $29–35, so the assistant your own team uses costs more. Here's the Intercom comparison.
Can I import my Zendesk tickets?
Not automatically. Zendesk has a full REST API and will export your data, so the archive is yours to keep. In practice most teams point the widget at tiny.help, leave Zendesk read-only until the last open ticket closes, and hold the export.
Do I need Claude to make this worth it?
No. Without any AI, tiny.help is still a complete help desk — widget, inbox, email in and out, push to your phone — and you write the replies yourself. If you already have Claude Pro or Max, or ChatGPT, the connector is included on every plan and there's nothing more to buy. That's the $50-a-head Copilot line gone.
A help desk the size of your team.
Paste one script tag, invite everyone, connect the AI you already pay for. If it isn't better in a fortnight, cancel in one click.
$29 a month, every plan is everything. We'll tell you if you're better off staying.