tiny.help
GoodSign supports thousands of customers with tinyhelp
Live chat, email and your AI
in one inbox
tinyhelp answers your customers wherever they ask: on your site, in their inbox, or from your phone. Questions that used to wait days get resolved in minutes, whether you answer alone or across a team of fifty.
$29 a month after. Live in two minutes. Cancel in one click.
Running live support on
Talking with customers in real time converts
Not our numbers. Everyone else’s.
more likely to qualify a lead if you reply within the hour, against replying just an hour later.
Harvard Business Review, 2011more likely than the companies that waited a day. A day is the normal speed.
Same study, 1.25m leadsmore likely to convert: visitors who use chat, against visitors who don’t.
Forrester, 2018of companies never replied to the enquiry at all. That is who you are competing with.
2,241 companies auditedA browser becoming a buyer
Ninety seconds, start to finish. This is the whole product.
/confetti. Sorted, and they bought“I haven’t got time to sit in a chat window”
Nor have we. That’s the objection tinyhelp is built around, not the one it ignores. You are never expected to be at a desk.
Step away and it becomes email
Nobody is left hanging and nothing sits in a queue you have to remember. Reply from your inbox at nine at night; it lands back in their chat.
The draft is already written
Your AI reads the thread and writes the reply in your voice. You read it, you send it. Triage that took an hour takes five minutes.
No shift to sit through
Two taps to install, push when something actually needs you, silence when it doesn’t. Support fits around the day instead of eating it.
You already pay for the AI. Use it.
Connect the Claude or ChatGPT account you already pay for, once. Your desk turns up inside it, so from wherever you are, on whatever you are holding, you can simply ask: anything waiting? It opens the real conversation, works out what is actually wrong, and writes the reply in your voice.
Because the AI runs on your own account, there are no per-message AI charges on your tinyhelp bill. Everyone else meters AI by the resolution. We don’t sell you AI at all, so there is nothing to meter.
Watch Claude solve a real ticket in 80 seconds →
- Claude
- ChatGPT
- Claude Code
- Codex
list_conversations2 open
get_conversationSarah, #482
get_voice_noteshow you write
<head>. It has to sit just before </body>. Drafted in your voice:
“Found it. That line has landed in your <head>. Drop it down to just above </body> and the bubble turns up on the next load. Sing out if it doesn’t.”
Send it?
send_replyin Sarah’s chat, 11:04
Nothing sends until you say so. The connector can read and draft on its own; it can never speak to a customer without you.
On your desktop, or in your pocket
The whole desk runs in a browser tab. On a phone it installs in two taps. No App Store, no download, and never an update to install, because it updates itself the moment we ship.
Messages arrive in realtime with a push notification, so you can answer from the queue at the supermarket and the visitor never knows you weren’t at a desk.
Who’s here, and who’s got it
Two things a shared inbox needs the moment there is more than one of you.
Nobody has to open the chat
The Live page shows everyone reading your site right now, not just the ones who type: the page they’re on, the city, how long they’ve stayed, and whatever your site passes through. Someone sitting on Checkout is a conversation waiting to happen. Off until you switch it on, per site.
Put a name on it
“@mike can you take this one?” is a private note and a handover. It pins to the top of Mike’s inbox, pushes to his phone, emails him if he’s away, and stays pinned until it’s done. Nothing is routed away from anyone else: assignment only ever adds a nudge.
Live in about two minutes
No build step, no npm install, no framework. One line of HTML and the bubble appears.
Paste one line
A single script tag, just before </body>. Webflow, WordPress, Shopify, Rails, or a file you edit by hand.
The bubble appears
That is the entire install. Someone can be typing to you before you have finished your coffee.
Answer anywhere
Browser, phone, inbox, or your AI. Whatever you are holding at the time.
<script src="https://tiny.help/w.js" data-key="wk_your_site_key" async></script>Running tinyhelp on GoodSign has been a game changer for me, it allows me to talk with customers instantly. Or answer detailed questions using the Claude AI mobile app with the MCP connection.John Ballinger of GoodSign, who build tiny.help
Questions.
Is tinyhelp live chat software or a help desk?
Both, and that is rather the point. The chat widget on your site and the shared inbox behind it are one product. A visitor's live chat, their emails, and your team's replies all sit in the same conversation instead of two systems that never quite agree.
How do I install it on my website?
One script tag before the closing </body> tag. No build step and no package to install, so it works on Webflow, WordPress, Shopify, a Rails app, or a hand-edited HTML file. Most people are live in two minutes.
What happens when nobody is online to answer?
Email takes over. The visitor leaves an address, tinyhelp emails you, and you reply from your own inbox, and your reply lands back in their chat. If they have already closed the tab, they get it by email, and whatever they write back threads into the same conversation.
Can I see who is on my website right now?
Yes. The Live page lists everyone browsing your sites at that moment, not only the ones who open the chat: the page they’re reading, their city, how long they’ve been there, the browser they’re on, and any data your site passes through. It’s per site, and off until you switch it on.
Can I assign a conversation to someone on my team?
Yes. @name them in a private note and the conversation pins to the top of their inbox, pushes to their phone, and emails them if they’re away. It stays pinned until someone marks it done. Nothing is routed away from anyone else: assignment adds a nudge, it never makes the inbox go quiet for the rest of the team.
Do I need a Claude or ChatGPT subscription?
No. tinyhelp is a complete help desk without any AI at all. If you do want drafted replies you connect an AI account you already pay for, rather than buying a second one from us, so there are no per-message AI fees on your bill. Nothing sends until you approve it. See how it works with Claude.
How is this different from Intercom, Crisp or tawk.to?
Price shape, mostly. The big desks charge per seat and then again per AI resolution, so a small team gets expensive quickly. tinyhelp is $29 a month for three sites and three people with every feature included, and you bring your own AI. It is deliberately smaller: if you need workflow builders and a ticketing taxonomy, buy one of those instead. Here's the honest comparison with Intercom, including when you should stay put.
Does it work on my phone?
Yes. The whole desk, not a cut-down version. Two taps to add it to your home screen on iPhone or Android and it behaves like a native app, with push notifications the moment a message arrives. It updates itself when we ship.
What does it cost, and is there a free trial?
$29 a month for the Freelancer plan, up to $199 for Agency, and every plan includes every feature. They differ in how many sites and people they cover. Every account starts with a 14-day free trial. See pricing for the detail.
Someone is on your site right now
They have a question. In two minutes you could be the company that answers it.
$29 a month, every plan is everything. Cancel in one click.